Frequently Asked Questions
How do I secure my Date?
To secure your date, we will send you a contract and invoice. We ask that you email us a photo of the signed contract, as well as pay 50% of the total deposit. The other half wouldn’t be due until two weeks before your event. We are only able to hold a date up to 48 hours after we have sent the contract and invoice. If we have not heard back, the spot becomes available again. Once we have received both the contract and initial deposit, your name will be saved in our calendar!
How long is the rental and what if I need it longer?
Our rentals are 4 hours, with every additional hour being $50.
How does setup and breakdown work? Do I need to do anything?
We arrive about 1-2 hours before your party starts, depending on how big your set is. We then return once it is over and time for pick up. We ask for an easily accessible parking space to load and unload, as well as a designated area where the equipment will be going. We will take care of the rest!
What areas do you service?
We serve all of Sarasota, Lakewood ranch and Bradenton!
Where can I set up soft play?
We set up for both indoor and outdoor events!
When outdoors, we do ask that the space is shaded, with cut grass (or cement) and is not near any dirt, sand, or fire pits.
Can I rent Soft Play for any Event?
Yes, any event! Birthdays, weddings, cookouts, baby showers, playdates; you name it.
What are the rules and is there an age limit?
We ask to please remove shoes before entering. No food, drinks, face paint, or anything sharp that could potentially damage our equipment should enter the play area. Parents are also asked to supervise at all times. Standard sets are for children 5 and under.
Our large ball pits and wave slides are perfect for kiddos up to 10 years old!
Is Star Kids Event insured?
We are a fully insured company, ensuring the fun and safety of all little ones!
How often is the equipment cleaned?
Every piece of equipment is cleaned and sanitized both before and after each event. We use safe and effective products that kill up to 99% of viruses. The balls are also washed after each use to make sure they are ready for the next set of little ones to jump in!
What if I’m hosting an outdoor party and it rains on the day of my event?
Weather can be tricky! We’ll first ask to see if you have a back up plan. If not, we will work together to choose another date to reschedule within 12 months.
What is your cancellation policy?
Cancellations two weeks or more before an event will be granted, however, the initial deposit is non-refundable.
If you end up needing to reschedule or cancel within two weeks of the event, we are unable to offer a refund, but we will work together to reschedule within 12 months, a time that works best for you!
