Frequently Asked Questions

How do I secure my Date?

To secure your date, we will send you a contract and invoice. We ask that you email us a photo of the signed contract, as well as pay 50% of the total deposit. The other half wouldn’t be due until two weeks before your event. We are only able to hold a date up to 48 hours after we have sent the contract and invoice. If we have not heard back, the spot becomes available again. Once we have received both the contract and initial deposit, your name will be saved in our calendar!

How long is the rental and what if I need it longer?

Our rentals are 4 hours, with every additional hour being $50.

How does setup and breakdown work? Do I need to do anything?

We arrive about 1-2 hours before your party starts, depending on how big your set is. We then return once it is over and time for pick up. We ask for an easily accessible parking space to load and unload, as well as a designated area where the equipment will be going. We will take care of the rest!

What areas do you service?

We serve all of Sarasota, Lakewood ranch and Bradenton!

Where can I set up soft play?

We set up for both indoor and outdoor events!
When outdoors, we do ask that the space is shaded, with cut grass (or cement) and is not near any dirt, sand, or fire pits.

Can I rent Soft Play for any Event?

Yes, any event! Birthdays, weddings, cookouts, baby showers, playdates; you name it.

What are the rules and is there an age limit?

We ask to please remove shoes before entering. No food, drinks, face paint, or anything sharp that could potentially damage our equipment should enter the play area. Parents are also asked to supervise at all times. Standard sets are for children 5 and under.
Our large ball pits and wave slides are perfect for kiddos up to 10 years old!

Is Star Kids Event insured?

We are a fully insured company, ensuring the fun and safety of all little ones!

How often is the equipment cleaned?

Every piece of equipment is cleaned and sanitized both before and after each event. We use safe and effective products that kill up to 99% of viruses. The balls are also washed after each use to make sure they are ready for the next set of little ones to jump in!

What if I’m hosting an outdoor party and it rains on the day of my event?

Weather can be tricky! We’ll first ask to see if you have a back up plan. If not, we will work together to choose another date to reschedule within 12 months.

What is your cancellation policy?

Cancellations two weeks or more before an event will be granted, however, the initial deposit is non-refundable.
If you end up needing to reschedule or cancel within two weeks of the event, we are unable to offer a refund, but we will work together to reschedule within 12 months, a time that works best for you!

Feedback from Our Customers

Naomi Rivera
Naomi Rivera
2024-06-14
An absolute gem of a small business! The owners and their children are the sweetest and most hardworking! We asked them to come setup their soft play inside of our indoor playspace and the kids absolutely LOVED it!!! We will 100% be using them again! And if you haven’t tried their bread .. ask them about it ;)
Tiphaine hamzi
Tiphaine hamzi
2024-05-23
Renting a soft play set was a lifesaver for our recent party! The kids absolutely loved it and were entertained for hours. We, the parents, were finally able to relax and enjoy some conversation, knowing our children were safe and having a great time. The entire rental process was smooth and hassle-free. We highly recommend Star Kids for anyone looking to add some fun and excitement to their next event!
Joseph Human
Joseph Human
2024-05-16
Attended a party with soft play ball pit, it was great setup and it was clean kids had a blast. Highly recommend!!!!
Ciara Johnson
Ciara Johnson
2024-05-05
We hired StarKids for my daughter’s second birthday party. They customized a wonderful ball pit for our theme. Set up and breakdown was quick and efficient, and communication was excellent. We will definitely be using them for events in the future!
dos santos Isabelle
dos santos Isabelle
2024-04-11
My grandchildren had such an amazing time playing with their friends in the Ball Pit 9ft. It was such a nice day for all the kids and the parents.. Thank you!
Lindsey Perez
Lindsey Perez
2024-04-10
So much fun and super cute! My toddler really enjoyed all the pieces of the play set, and the canopies were great for offering shade in the hot Florida sun. Definitely recommend this company for your next kid-friendly event or party!
Christelle Miller
Christelle Miller
2024-03-31
Our boys had such a great time! A perfect and safe rental for any party!
Chloe N
Chloe N
2024-03-14
If you need an activity for kids, go for it! They're great! I highly recommend !
Orlane Jourdain
Orlane Jourdain
2024-03-05
They are the best in their field. They have thought of everything so that the children can have fun. They are very professional and their equipment is incredible !!! 🥰
Lionel Garcia
Lionel Garcia
2024-03-04
Kids loved it ! Played for hours. Owners are super friendly and accommodating!
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